EDOGRAF INTL GROUP – AIRLINE DIVISION (GSA IATA code is 38-4 8077 2) has been formed in 1994, due to the high demand of cooperation requested from many Airlines and IATA offices, knowing our seriousness, with the sole purpose of servicing airlines, by integrating all the services offered by a General Sales Agent in a territory.
EDOGRAF INTL GROUP as a true GSA servicing on line and off-line airlines provides full commercial, administrative and representation support in Italy and neighbouring markets.
EDOGRAF INTL GROUP has NO agency-related activity (passenger or cargo) nor has the company any affiliation with such agencies. This allows EDOGRAF INTL GROUP to sustain a non-aligned position in the vast IATA and non-IATA agents market and achieve equal product placement, distribution and effective penetration for the client airline.
The company s commitment to the trade as well as the professionalism of its organization have made EDOGRAF INTL GROUP one of the most recognized airline servicing companies in Italy today.
The human resources of the group consist of more than 50 staff, who have extensive experience in the airline business, are market-oriented and trained to perform specialized tasks.
MAIN ACTIVITIES:
Edograf Intl Group qualified outsourcing services are designed for Airlines, Tour Operators, car rental and, more broadly, for any player in the Travel and Tourism industry.
RESERVATIONS & TICKETING
The group maintains modern facilities with all up-to-date equipment, as necessary for the reservations & ticketing services of the client airline.
EDOGRAF INTERNATIONAL GROUP carries out the distribution of the product to the entire market by means of:
- The groups own offices network.
- Travel agencies
& Tour Operators (more than 12.500).
- Ethnic/Cultural/Religious/ACLI Associations (more than 9200 contacts)
- Extensive Sales Calls.
- A frequently updated Confidential Tariff Brochure, containing all fares and schedules for the client airlines and directly distributed to the entire market, edited on each IATA season.
- Maintaining relations with Corporations, Government entities and NGO
MARKETING
EDOGRAF INTERNATIONAL GROUP carries out all essential promotional and publicity actions on behalf of the client airline, among which:
- Recurring announcements to all local authorities and entities (including Embassies, Consulates, Chamber of Commerce, Civil Aviation Authority, etc.)
- Press releases to the trade media with the client airline s news, showing its services available through EDOGRAF INTERNATIONAL GROUP and including full contact information (dedicated phone lines, fax & email address).
- Web Presentation through the group website or, if may be so required, via a dedicated site.
- Introduction in all relevant directories (trade catalogs, phone books, yellow pages, etc.)
- Direct Mailings (letters, multi-fax, multi-email, etc.) to the entire network of agencies and tour operators throughout the country.
- Sales Calls to Tour Operators, wholesalers and major consolidator agencies all over the country.
- Illustration of the client airline s network and fares in the next issue of the EDOGRAF INTERNATIONAL GROUP Confidential
- Tariff brochure, more than 30.000 copies of which are circulated to the entire market and to public as well on each IATA season.
- Presentation of the carrier and its product at all major trade fairs and events.
EDOGRAF INTERNATIONAL GROUP shall be participating in:
BIT MILANO
TTG RIMINI
Both the management and sales teams participate in trade events, for a more complete presentation of all our Airline clients and their products.
During the fairs press conferences are arranged as well as presentations to the trade media, including snacks and cocktails.
EDOGRAF INTERNATIONAL GROUP staff also attend most major trade fairs internationally.
PRODUCT MANAGEMENT
EDOGRAF INTL GROUP undertakes all necessary actions on behalf of the carrier in the Italian market, such as:
- Product commercialization
- Distribution
- Pricing
- Competition monitoring
- Assisting the carrier in establishing or streamlining commercial agreements (SPA, etc.) with local carriers.
- Market surveys & reports.
- Liaison with the press & trade media.
ADMINISTRATION
Full-scale administration activity conducted for each client airline includes:
- Invoicing
- Credit & Debit Notes
- Ticket Revenue Control
- Sales Reports
- Ticket Inventory
- BSP Monitoring (if the carrier is BSP member):
- CIP distribution control.
- Agents production control.
- Agents malpractice control.
- Issuing ACM/ADM.